Information about files on

Generally, there are three types of files on our site, self-extracting executables (.exe), Adobe PDF files (.pdf), and Microsoft's word files (.doc).
The .exe files contain several files that have been compressed into one (easy to download) file. Once downloaded, the .exe has to be extracted or uncompressed before the files inside can be accessed.
The .pdf files generally provides an electronic image of text or text and graphics that looks like a printed document and can be viewed, printed, and electronically transmitted easily.
The .doc files (DOCument file) A file created in a version of Microsoft's word processing application prior to Microsoft Office 2007. DOC files use a .DOC extension and differ from text files (.TXT extension) because they contain proprietary codes that must be opened in Word or software that reads the Word format.
Instructions for downloading files:
Prior to downloading the file(s), decide where (on your hard drive) you want the file(s) to be downloaded. As a suggestion, it is often best if you have a directory on your hard drive that's used exclusively for downloading files.
To download text files:
Visit Login to your account. View the order that you want to download a manual from. At the bottom of the page you will see your download link/s.  Click once on the underlined name with the right mouse button. A small pop-up window will appear.  With the left mouse button, choose "Save Link As" or whatever option is available that allows you to save the file. Once this is done a different pop-up window will appear.  In this pop-up window, choose (using the left mouse button) the directory you would like to download the file to and click the "Save" button. A different window will appear and the download will begin and complete without your assistance.  Once the download has completed there may or may not be a message stating that the download completed successfully.
Self extracting compressed files will need to be extracted after download is completed.
Instructions for extracting .exe files using the mouse:
The utility used to access the file is going to differ depending on the operating system being used. Utilities such as File Manager, Windows Explorer, My Computer, etc. can be used. To extract the file: Go to utility of choice and locate the directory where the file was downloaded.
Locate the file that was just downloaded and double click it using the left mouse button.
The files will begin to extract in the directory where the downloaded file is located.
After complete you can access the extracted files in the directory that was created when they extracted.
Viewing .pdf documents requires the one time downloading of the free Adobe Reader.
Download the Reader from the Adobe website.  You will need to identify your computer's operating system and language in order to get the right Reader for your computer. Follow Adobe's instructions for installing the Reader. If you have any problems with the download or installation of Adobe Reader, consult the Adobe Reader Troubleshooting Guide.
Viewing .doc files.
In general, you need one of the following:
Any version of Microsoft Word.  Any version of Microsoft Works Word Processor.  The free Microsoft Word Viewer download (will let you only read and, possibly, print the file).  Any version of Wordpad (comes free with Windows).

If one of the above doesn't automatically open when you double-click the file, do this:

1. Right-click the file.  2. Select Open With.  3. Find and select the program.  4. Click OK.
Anyother questions, please use the contact us page.